Turn season does not wait. Neither do we.
Every support request is read by an operator who has run a turn, not a ticket bot. Write to us and we respond the same business day during turn season.
Same business day response during turn season. Include your property name and unit number when it is about a specific bed.
New portfolio? We will import your first rent roll with you on a call and hand you a live board. Request a walkthrough by email.
My rent roll import flagged rows. What now?
Flags mean the reader was not sure, not that it failed. Open the review screen, correct or confirm the flagged rows, and save. Nothing is created until you approve the review.
A vendor crew lost signal in a basement. Did their work save?
Yes. The field app works fully offline. Completions save on the device and sync automatically the moment it reconnects. No action needed.
Residents are not receiving Early Move-In offers.
Check that a fee schedule is configured for the property and that the bed finished more than a week before its move-in date. The Inbox shows every eligible bed and every sent offer.
The schedule says "Cannot schedule" on some units.
That is the board telling you the truth early: the move dates do not leave enough days for all trades. Adjust the window, the trade order, or the override, and it re-packs.
How do I add another property mid-season?
Add the property, upload its rent roll, and assign vendors. The new board is live in minutes and shows up in portfolio rollups immediately.